What form of payment do you accept?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
We accept payments in the form of Visa, MasterCard, Discover, and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
How long does it take for me to receive my order?
Shipping time: International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
Processing time: Due to high volume orders and the custom nature of the production process, processing time can take up to 10 days.
How do I create an account?
You can create an account when placing an order.
How do I change my shipping address?
To change your shipping address please contact us as soon as possible at [email protected] and we will help you to make sure you will receive your order at the correct address.
How do I track the status of my order?
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
Will you keep my credit card information on file?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Will I be responsible for any customs or duty fee?
Customs fees depend on the laws of your country. Our experience is that in the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Do you ship to my country?
YES. No matter where you live, we ship our products all over the world.
Where do you ship from?
We have warehouses in the USA, UK, and China.
Will my items come in one package?
If you have ordered multiple different items, they may be sent separately.
How do I track my package?
We recommend you to track your package with USPS if you are in the US, or 17TRACK for other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
My tracking information isn’t updating
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
The tracking information says ‘delivered’, but I haven’t received my order
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Upon tracking my package it says ‘delivery failed
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
Item refused by the addressee
Incorrect / Illegible / Incomplete address
Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
Addressee Absence – Addressee not available at the time of delivery
Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has a collection deadline, we’d advise you to pick up your package at once, or it might be returned to our warehouse. If this happens, we will have to wait to see if the package gets returned back to us.
How do I receive customer support?
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Send us an email at [email protected]
What is your returns policy?
Please note that we do not offer refunds or exchanges unless you have received a damaged item. Please make sure to carefully review your order before finalizing your purchase. Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
I received a wrong / defective item
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number, and a brief explanation of the issue. Send an email to [email protected]
I am missing an item from my order
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact us with your order number, the missing item’s product title, and photos of the package showing the shipping label.
What is the time frame to report a problem with my order?
You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Can I change or cancel an order after I’ve submitted it?
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Why does my item look different from the picture?
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colors of products may also appear different from those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.